How can we help?

Your reading is sent to the email address you shared with us. It sometimes lands in the spam folder, so please check there first. If it still isn’t there, send us the email address you used when creating your chart and we’ll look into it.

Your sun sign reflects your core identity, your moon sign your emotional world, and your rising sign the way you meet the outside world. Most people only know their sun sign — Moyra calculates all three from your birth date, time and place.

Your sun sign only needs the date, but your rising sign and house placements shift within minutes, so an exact birth time makes the reading far more accurate. If you don’t know it, you can still use Moyra — some sections will simply be less precise.

Yes. You can cancel whenever you like and you’ll keep access to everything you’ve paid for until the end of the current billing period — cancelling doesn’t cut you off immediately.

Yes. Unless you cancel before the period ends, your subscription renews automatically for the same length as the previous period, and you’re charged at the same interval.

It depends on where you subscribed. Purchases made in the app are managed through the App Store or Google Play; web purchases are managed through Zotlo or PayPal. Manage Subscriptions in the footer walks you through each one.

Prices are set per country, and the amount you see follows the country selected in your account settings. If you change that country, the price shown to you can change too.

Check your spam and promotions folders first, since automated emails often land there. If they’re not in either, get in touch and we’ll confirm which address is registered to your account.

You can request deletion from the Delete Account page linked in the footer. Deleting your account removes your data — cancel any active subscription separately first, as deletion on its own doesn’t stop billing.